News

2016-04-29

Customer satisfaction survey results

At the end of last year, we asked our clients to give us their opinion about our managing quality,  product quality and the value we contribute to them day-to-day.  We would like to thank all clients which have taken part in the survey, having contributed really  valuable information, comments and suggestions.

Once processed all the information,  the aggregated  results are:

( valuations from 1 up to 5 )

VALUE CONTRIBUTION 3,86
SERVICE QUALITY 4,08
PRODUCTO QUALITY AND RELIABILITY 4,01
OVERALL SATISFACTION 4,09

It is important to point out those factors with better scores:

  • Knowledge and technical solutions (4,13)

  • Customer Service (4,29)

  • Fulfilment of Quality Requirements (4,04)

And other factors we could improve in such as  1.4 Coordination of other processes (3,75).

Congratulations to fund. Bereciartu team and Thanks to our clients